Overview

Oasisfactor Lda (“Oasisfactor,” “Tagpeak,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy applies to the website www.tagpeak.com, which is owned and operated by Oasisfactor Lda, a Portuguese company acting under the brand name Tagpeak.

In compliance with the EU General Data Protection Regulation (GDPR) and applicable privacy laws in other jurisdictions, this Privacy Policy outlines:

• How we collect and use data on the Tagpeak platform.
• What types of data we collect and with whom it is shared.
• How data is securely stored and processed.
• Your privacy rights and how to exercise them.

This Privacy Policy does not apply to data collected offline or through sources other than our website.

Data Ownership

Oasisfactor Lda, with its registered office at Rua Alfredo Allen, Nr. 455 4200-135 - Porto, Portugal, is the Data Controller for the personal data collected on its website. The current General Director of Oasisfactor is the designated Data Processor.

For non-European users, personal data is treated in compliance with GDPR principles, alongside local privacy laws where applicable.

Data We Collect

We collect the following types of data:

1. Personal Data Collected Directly:

• Name, phone number, postal address, email address.
• Legal basis: To ensure accurate and secure management of your account and to facilitate Rewards payments and other services.

2. Personal Data Collected Automatically:

• IP address, date and time of website visits, pages accessed, HTTP status codes, browser type, operating system, and browser language/version.
• Legal basis: To improve user experience, personalize content, and enhance the functionality of the platform.

How We Use Your Data

Your personal data is processed for the following purposes:

1. Administration and Support:
   • Managing purchases, processing Rewards, performing fraud checks, and contacting you regarding your orders.
2. Marketing and Communication:
   • Sending marketing messages or newsletters with your consent.
   • Contacting you for surveys and feedback related to your use of the Tagpeak platform.
3. Personalization:
   • Providing more relevant and tailored content or advertisements.
4. Analysis and Improvements:
   • Analysing purchase history and user behaviour to improve our products and user experience.

Note: Your data will never be sold to third parties under any circumstances.

Cookies and Tracking

To enhance your experience and accurately track transactions, the Tagpeak platform uses cookies. Cookies are small files stored on your device that allow us to:

• Authenticate your account and track your sessions.
• Save user preferences and provide personalized experiences.

Managing Cookies:

• You can control cookies through your browser settings. Disabling cookies may limit your ability to earn Rewards or use certain features of the platform.

Data Security

We take appropriate technical and organizational measures to ensure the security of your personal data, including:

• Encryption of sensitive data.
• Regular audits and monitoring of systems for vulnerabilities.
• Secure storage of data in compliance with GDPR and applicable local regulations.

Sharing Your Data

We may share your personal data only in the following instances:

1. With Partner Brands:
   • For transaction validation and Reward processing.
2. Service Providers:
   • Trusted third-party vendors involved in data processing or platform functionality (e.g., payment processors).
3. Legal Obligations:
   • When required to comply with legal or regulatory obligations.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights:

1. Access: Request a copy of the data we hold about you.
2. Correction: Request corrections to inaccurate or incomplete data.
3. Erasure: Request deletion of your data, subject to legal or contractual obligations.
4. Restriction: Request restrictions on how we process your data.
5. Portability: Request that we transfer your data to another service provider in a machine-readable format.
6. Objection: Object to the processing of your data for direct marketing or other purposes.

How to Exercise Your Rights:

• Contact us at contact@tagpeak.com.
• We will respond to all requests within one month, as required by GDPR.

Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, tax, or regulatory obligations.

Cross-Border Data Transfers

Where personal data is transferred outside the EU or other regions with strict data protection laws, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission.
• Binding corporate rules.

Dispute Resolution

If you have concerns about how we handle your data, you may contact the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) or the relevant authority in your jurisdiction.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be communicated through our platform or via email. Continued use of the platform constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Oasisfactor Lda
Rua Alfredo Allen, Nr. 455 4200-135 – Porto, Portugal
Email: contact@tagpeak.com